Refund Policy
Last updated: October 27, 2026
1. Overview
This Refund Policy applies to subscriptions purchased for the Aparto platform (aparto.io). You pay the subscription by bank transfer against a pro forma invoice, and we issue the invoice after the payment is received. Only the property owner pays Aparto — a yearly subscription. Guests never pay Aparto: inquiries, offers and confirmations run through Aparto, and the stay is paid to you, as you instruct. Aparto does not sell bookings, does not charge guests and takes no commission.
2. Free Trial
Aparto offers a 14-day free trial with full access to all features, without limitations. No credit card is required to start the trial. You will not be charged anything unless you pay the pro forma invoice after the trial period.
3. 30-Day Money-Back Guarantee
If you are not satisfied with Aparto for any reason, you can request a full refund within 30 days of any payment — including your first subscription payment and any renewal. No questions asked, no conditions, no exceptions. Simply contact us and we will process your refund.
4. Refunds After 30 Days
After the 30-day refund window, refunds may still be issued at our discretion in cases such as: duplicate or erroneous payments, extended service unavailability due to our fault, or as required by applicable consumer protection laws. Contact us at [email protected] to discuss your situation.
5. Cancellation vs. Refund
You can cancel your subscription at any time. The subscription does not renew automatically: for each following year you receive a new pro forma invoice, and if you do not pay it, nothing is charged. If you are within the 30-day refund window, you are entitled to a full refund upon request. If you cancel after 30 days, your website stays active until the end of the paid period.
6. How to Request a Refund
To request a refund, contact us at [email protected] with your account email and reason for the refund request. We aim to respond to all refund requests within 5 business days. If approved, we send the money back by bank transfer to the account the payment came from, usually within 5–10 business days, and cancel the invoice with a credit note.
7. Data Retention After Cancellation
After cancellation, your website stays active until the end of the paid period. It then stays online for 30 more days and becomes temporarily unavailable; your data is kept for 12 months, giving you time to resubscribe or export your data.
8. Price Changes
If we increase subscription prices, existing subscribers will be notified at least 30 days in advance. Price increases will only take effect at your next renewal. If you do not agree with the new price, you can cancel before the renewal date.
9. Disputes
If you have a billing dispute, please contact us at [email protected]. We are committed to resolving disputes fairly and promptly.
10. Contact
For refund requests or billing questions, contact us at: [email protected]